Data entry is the act of remaining completely still while the blood of your soul boils out of your eyes:
A little while back, I spent several months working in a long-term temporary data entry position for an absolutely massive retirement corporation (henceforth known as DeathCorp) with properties all over the U.S. and Canada. The idea behind DeathCorp is that at the age of 75, you move into a tiny apartment in a giant building, much like a college student. In exchange for sacrificing having your own kitchen, you receive three mediocre cafeteria meals a day. You also participate in all sorts of social events such as potlucks and bingo and regularly experience the pleasure of watching your neighbors wheeled away by hospital and funeral home personnel. The cost of living in this fairy tale is something like 2500 dollars a month for a studio.
The sales staff of DeathCorp kept all of their leads on millions of pieces of paper, which eventually became archaic and impractical. Thus, DeathCorp hired a bunch of people with strong typing skills (read: ten fingers) to transfer these paper leads into an online sales database. The temporary team consisted of twenty people sitting in a room without ventilation at communal tables littered with computers. Here's an actual picture of the DeathCorp TempRoom:
The quality of our performance was evaluated on quotas. To maintain our quotas, we had to enter 50 sales leads per day, which was really a stupid idea, because these sales leads ranged from one line to five plus pages. As a result, tension arose when certain people got short sales leads in a lucky batch, and others were slammed with several 4 page leads.
Most people in the room understood that for eleven dollars an hour at a temp job, one did not try to do much more than the quota, especially because staring at a screen for eight hours a day yielded a blinding migraine no matter what. But of course, when one is 20 years old, this does not matter, and so several 20-ish girls in the office regularly entered 30 more leads than necessary. We would hear them bragging to Afternoon Supervisor Gia: "Oh, I did 75 today, how great!"
Most of our other coworkers were also pretty scary, and this will definitely take more than one blog post, so I'm going to focus on two for now: Joy and Sharon.
Joy
One of our coworkers, Joy, a woman in her forties who once actually combined neon yellow balloon pants with a crocheted maroon sweater and teal shoes, arrived every morning with a gallon-sized bottle of Mountain Dew and a pencil case that must have contained 100+ writing implements of all shapes and sizes: sharpies, colored pencils, graphing pens. Everyone else's desk contained maybe two writing implements: a highlighter for marking leads before entering them, and a pen to mark completed leads.
Not Joy's.
Every morning, Joy spent a minimum of fifteen minutes arranging her writing implements on the desk in front of her, threw on muzak so loud that I could hear it through the dulcet tones of Slayer on my own headphones, and then bashed the keys on her keyboard as if it had wronged her in some significant way. When we took off our headphones to take a break from our screens, we would hear mostly unified clicking, the muffled sounds of a soprano saxophone crying in pain, and one keyboard going, "BAM! RAT RAT TAT! POW! BOOM!"
And then: "Sluuuurrrrrpppp."
Sharon
Sharon was our morning supervisor. She was overly chipper with a quickly-fading smile, and regularly behaved in ways that were truly confounding. The most confounding incident with Sharon happened when I took a day off and arrived back at work the following day to discover that the people who were working in my DeathCorp Property Group peppered my desk with what appeared to be the longest leads possible. All of them were over four pages - and a four page lead took maybe 30 minutes to enter.
While I generally wouldn't care, I did work on quotas and not meeting my quotas placed me at risk of not being left completely alone, so I was nervous. I approached Sharon and let her know that I was concerned. She said, "Yeah, I understand, but enter those anyway, it's okay."
How the fuck is it okay? I thought. However, I don't seek conflict at work, so I turned and went back to my desk.
Five minutes later, I noticed that someone was hovering behind me. I turned around. Sharon was standing behind my chair with a piece of paper. She smiled, and without a word, she extended the piece of paper to me.
I took the piece of paper. The piece of paper said something like, "Dear V - I understand that you're concerned about meeting your quotas, but I assure you that you're doing a good job."
In case you didn't quite catch what happened:
1. I was gone on a pre-arranged absence for one day.
2. I returned to find that there were only a few leads left for the sales group that my coworkers were working on, and that every lead I had was very long.
3. I was nervous that I wouldn't make my quota.
4. I approached my supervisor to tell her as such.
5. She dismissed me.
6. Over the next five minutes, she TYPED a response to my VERBAL inquiry, PRINTED it, and then handed it to me. Where I was sitting. Ten feet away from her.
....
To be continued on Monday: Melanie, and the Queen Bee.
-V